Privacy Policy

At Exercise Guide, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit exerciseguide.shop, place an order, or contact us.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Your name, email address, phone number, and delivery address.
• Billing, payment confirmation, and order information.
• Products you view, add to your cart, or purchase.
• Messages, reviews, or customer-support requests you send us.

We may also automatically collect basic technical information, such as your IP address, browser, device type, and how you use our website.

2. How We Use Your Information

We use your information to:

• Process payments and fulfil orders.
• Arrange shipping and provide tracking updates.
• Manage returns, refunds, and customer support.
• Improve our website, products, and shopping experience.
• Prevent fraud and protect our website.
• Send promotional emails or offers when permitted.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the email.

3. Cookies

We use cookies and similar technologies to:

• Keep the website working properly.
• Remember your preferences and shopping cart.
• Understand how visitors use our website.
• Improve advertising and website performance.

You can manage or block cookies through your browser settings. Some website features may not work correctly when cookies are disabled.

4. How We Share Information

We only share information when necessary to operate our store, including with trusted service providers such as:

• Shopify and website-service providers.
• Payment processors.
• Shipping and fulfilment partners.
• Analytics, advertising, and customer-support providers.

These partners receive only the information required to provide their services.

We may also disclose information when required by law, to prevent fraud, or to protect our legal rights.

5. Payment Security

Payments are processed securely by trusted third-party payment providers.

Exercise Guide does not directly store your complete credit or debit card details.

6. Data Security

We use reasonable technical and organisational safeguards to protect your personal information.

However, no online system is completely secure. Please avoid sending passwords, payment details, or other sensitive information through unsecured communication channels.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Complete your order.
• Provide customer support.
• Meet accounting and legal obligations.
• Resolve disputes and prevent fraud.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Withdraw your consent.
• Restrict certain uses of your information.
• Opt out of promotional communications.

To submit a privacy request, contact us at contact@exerciseguide.shop. We may need to verify your identity before completing your request.

9. Product Reviews and Public Content

Information you include in a public product review may be visible to other visitors.

Please do not include private details such as your address, phone number, payment information, or account password in a review.

10. Third-Party Links

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, and Exercise Guide is not responsible for how those websites collect or use information.

11. International Customers

Your information may be processed or stored outside your country, including in the United States, by Exercise Guide or our trusted service providers.

Where required, we use recognised legal safeguards for international data transfers.

12. Changes to This Policy

We may update this Privacy Policy when our services, practices, or legal obligations change. The latest version will always be posted on this page with an updated revision date.

13. Contact Us

For questions, concerns, or privacy requests, contact us at:

Exercise Guide
1942 Broadway, Suite 314C
Boulder, CO 80302
United States

Email: contact@exerciseguide.shop
SMS only: +1 (719) 299-7504