Shipping Policy

We are committed to making your shopping experience simple, transparent, and worry-free. This Shipping Policy applies to all orders placed through our store. By placing an order, you agree to the terms below.

1. Free Worldwide Shipping

We offer free shipping on all orders worldwide. There are no hidden shipping fees added at checkout.

2. Processing and Delivery Time

Your estimated delivery time includes both processing and shipping:

Processing time: 1–2 business days
Estimated shipping time: 5–8 business days
Estimated total delivery time: 6–10 business days

Please note that weekends and public holidays are not counted as business days. Delivery times are estimates and may occasionally be affected by customs, local carriers, weather, or other circumstances outside our control.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number to follow your package until it is delivered.

Please allow up to 2–3 business days for tracking information to become active after shipment.

4. Shipping Destinations

We ship orders worldwide. Delivery availability may vary depending on the destination and local carrier coverage.

5. Address Changes

Please carefully check your shipping address before completing your order.

Address changes can only be requested within 24 hours of placing your order and before the package has been shipped.

To request an address change, contact us at:

contact@exerciseguide.shop

Once an order is in transit, we cannot guarantee that the shipping address can be changed.

6. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has already been shipped, it can no longer be cancelled. Please refer to our Refund Policy for available return or refund options.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

Tracking updates may occasionally be delayed even while the package is still moving through the delivery network.

For assistance, contact us at contact@exerciseguide.shop with your order number and tracking number. Our customer support team will help investigate the shipment.

8. Damaged Packages

If your package arrives damaged, please take clear photos of:

• The outer packaging
• The shipping label
• The damaged product

Contact us as soon as possible at contact@exerciseguide.shop so we can review the issue and provide the appropriate next steps.

When possible, please refuse packages that are visibly damaged at the time of delivery.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect, incomplete, or unavailable address information.

Please review your address carefully before placing your order.

10. Customer Support

For shipping questions or order assistance, contact us at:

Email: contact@exerciseguide.shop

Please include your order number so we can assist you more quickly.