Terms of service
Terms of Service
Welcome to Exercise Guide
Welcome to Exercise Guide, your destination for practical home-workout products, fitness accessories, and resources designed to help make training at home more convenient and enjoyable.
This website is operated by Exercise Guide. Throughout the website, the terms “we,” “us,” and “our” refer to Exercise Guide.
By visiting our website, using our services, or placing an order, you agree to the Terms of Service outlined below. Please read them carefully before using the website.
Our online store is powered by Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services securely online.
1. Using Our Website
By using this website, you confirm that you are legally permitted to make purchases in your country or region.
You agree not to:
- Use our website or products for unlawful purposes.
- Attempt to damage, disrupt, or interfere with the website.
- Upload viruses, malicious code, or harmful software.
- Copy or commercially exploit website content without permission.
- Provide false or misleading account or payment information.
A serious violation of these Terms may result in restricted access to our website or services.
2. Product Information
We aim to provide accurate descriptions, images, sizing information, and product details so you can shop with confidence.
However, product colors may appear slightly different depending on your screen settings, lighting, or device.
We may update product descriptions, availability, prices, or specifications when necessary. Any changes will not affect orders that have already been confirmed unless we contact you and agree on an appropriate solution.
3. Fitness and Health Information
Any workout tips, exercise demonstrations, training guides, or health-related information provided on our website are intended for general educational purposes only.
They are not a substitute for professional medical advice, diagnosis, or treatment.
Exercise carries a risk of injury. Customers should:
- Train according to their personal fitness level.
- Follow all product and exercise instructions.
- Stop exercising if they experience pain, dizziness, or discomfort.
- Consult a qualified healthcare professional before beginning a new workout program when appropriate.
Results vary depending on factors such as consistency, nutrition, fitness level, age, and individual health conditions. We do not guarantee specific fitness or weight-loss results.
4. Orders and Payments
When placing an order, you agree to provide complete and accurate:
- Contact information.
- Shipping address.
- Billing information.
- Payment details.
All payments are processed securely through the payment methods displayed at checkout.
After placing your order, you should receive an order-confirmation email. This email confirms that we have received your order but does not necessarily mean the order has been dispatched.
5. Order Review and Acceptance
We aim to fulfil every valid order successfully. However, we may need to review, limit, or cancel an order in cases such as:
- Incorrect pricing or product information.
- Suspected fraud or unauthorized payment.
- An incomplete or invalid delivery address.
- Product unavailability.
- Unusually large quantities that appear intended for resale.
If we cancel an order after payment has been made, the relevant amount will be refunded to the original payment method.
6. Prices and Promotions
Product prices are displayed on the website and may change without prior notice.
Discount codes and promotional offers:
- Must be used within the stated promotional period.
- Cannot usually be combined unless otherwise stated.
- May exclude certain products or collections.
- Cannot normally be applied to previous orders.
The final price shown at checkout is the amount charged for your order, excluding any charges clearly disclosed before payment.
7. Shipping and Delivery
We work to process and deliver orders as efficiently as possible.
Estimated processing times, delivery times, shipping destinations, and costs are explained in our Shipping Policy.
Delivery dates are estimates and may occasionally be affected by:
- Customs procedures.
- Local carrier delays.
- Weather conditions.
- Public holidays.
- Incorrect or incomplete addresses.
- Circumstances outside our reasonable control.
Once your order has shipped, tracking information will be provided when available.
8. Returns and Refunds
We want you to feel confident shopping with Exercise Guide.
Eligible products may be returned in accordance with our Return and Refund Policy. Please review that policy before making a purchase to understand:
- The return period.
- Product-condition requirements.
- How to request a return.
- Refund-processing times.
- Procedures for damaged, defective, or incorrect products.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
9. Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us promptly at:
Please provide your order number and clear photos or videos of the issue. Our support team will review the matter and provide an appropriate solution based on the circumstances.
10. Optional Third-Party Tools
We may provide access to third-party tools, payment services, applications, or integrations.
These third-party services may operate under their own terms and privacy policies. We recommend reviewing those policies before using their services.
We are not responsible for the independent operation of third-party platforms that we do not control.
11. Third-Party Links
Our website may contain links to third-party websites, services, or resources.
These links are provided for convenience and do not necessarily mean we endorse every product, service, or statement offered by those websites.
Exercise Guide is not responsible for the content, security, policies, or practices of third-party websites.
12. Reviews, Comments, and Feedback
Customers may submit reviews, comments, photos, suggestions, or other feedback.
By submitting content, you confirm that:
- It is accurate and based on your genuine experience.
- You have the right to share it.
- It does not violate another person’s rights.
- It does not contain unlawful, abusive, or malicious material.
- It does not include viruses or harmful code.
We may use customer feedback to improve our products, services, and marketing. We may also remove content that violates these Terms or applicable law.
13. Intellectual Property
Unless otherwise stated, the content on this website—including logos, graphics, product images, videos, workout guides, text, and website design—is owned by or licensed to Exercise Guide.
You may use the website for personal, non-commercial shopping and informational purposes.
You may not reproduce, distribute, modify, sell, or commercially exploit our content without written permission.
14. Personal Information
Your submission and use of personal information are governed by our Privacy Policy.
We use reasonable measures to protect personal and payment information. Payment data is processed through secure payment providers and encrypted during transmission.
15. Errors and Updates
Occasionally, website information may contain typographical errors, omissions, or inaccuracies relating to:
- Product descriptions.
- Prices.
- Promotions.
- Availability.
- Shipping estimates.
- Product images or specifications.
We reserve the right to correct errors and update information when necessary.
If an error materially affects an order you have already placed, we may contact you to confirm whether you would like to proceed or receive a cancellation and refund.
16. Availability of the Website
We work to keep our website accessible, secure, and reliable.
However, temporary interruptions may occur because of maintenance, technical problems, platform updates, or events outside our control.
We may update, suspend, or discontinue parts of the website when reasonably necessary.
17. Responsible Use of Products
Customers are responsible for using workout equipment and fitness accessories safely and according to the instructions provided.
Before using a product:
- Check that it is properly assembled.
- Inspect it for visible damage or wear.
- Ensure that the workout area is safe.
- Keep appropriate products away from children and pets.
- Do not exceed any stated weight or resistance limits.
Do not continue using a product that appears damaged, unstable, or unsafe.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Exercise Guide will not be responsible for indirect, incidental, or consequential losses resulting from the use or inability to use our website, content, or products.
Nothing in these Terms excludes liability that cannot legally be excluded, including applicable statutory consumer protections.
Our total liability relating to a purchased product will generally be limited to the amount paid for that product, except where applicable law requires otherwise.
19. Governing Law
These Terms of Service are governed by the applicable laws of the United States, without limiting any mandatory consumer-protection rights that may apply in the customer’s country or region.
20. Changes to These Terms
We may update these Terms occasionally to reflect changes to our business, services, website, or legal requirements.
The latest version will always be available on this page. Continued use of the website after an update means you accept the revised Terms.
21. Contact Us
Questions about these Terms of Service, your order, or our products can be sent to:
Exercise Guide
1942 Broadway, Suite 314C
Boulder, CO 80302
United States
Email: contact@exerciseguide.shop
Our customer-support team will be happy to assist you.