Refund policy
30-Day Returns & Refunds
We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Easy Returns
To be eligible for a return, the item must be:
- Unused and unworn
- In its original condition
- Returned with any tags and original packaging
- Accompanied by your receipt or proof of purchase
To start a return, simply email us at:
Please include your order number and the reason for your return. Our customer support team will review your request and provide clear instructions on where and how to send your item.
Please do not return an item before contacting us, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@exerciseguide.shop.
Please include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem
We will review the issue promptly and provide the appropriate solution.
Exchanges
Need a different item, size, or variation?
The quickest way to receive the item you want is to request a return for your original purchase. Once the return has been accepted, you may place a new order for the replacement item.
Refund Process
Once we receive and inspect your returned item, we will notify you by email.
If your refund is approved, it will be issued automatically to your original payment method within 5-7 business days.
Your bank, credit card provider, or payment service may require additional time to process and display the refund in your account.
If more than 10 business days have passed since your refund was approved, please contact us at:
European Union Customers
Customers located in the European Union have the right to cancel or return an eligible order within 14 days of receiving it, without providing a reason.
The item must be unused, unworn, in its original condition, and returned with its original packaging, tags, and proof of purchase.
Need Help?
Our customer support team is here to assist you with any return or refund questions.
Email: contact@exerciseguide.shop
Please include your order number so we can assist you more quickly.